When can I expect to receive my order?

Orders are processed within 1-3 business days after they are placed. The estimated delivery time is the processing time plus the shipping time.

How long will it take for my order to arrive?

International deliveries typically take 7-12 days. Detailed delivery information will be included in your confirmation email. Some U.S orders will be shipped from a local warehouse with an average of 3-5 days delivery. Hawaii, USA, and APO addresses will be charged a freight difference and will be delivered by express companies such as DHL, UPS, or FedEx.

How can I track my order or shipping information?

To track your order, please visit your order page.

What should I do if I encounter issues during assembly?

If you experience any issues during assembly, our dedicated customer service team is available to assist you. Please reach out to us at info@booknookworld.com.

The package doesn’t include glue. What type of glue should I use?

Due to restrictions related to air transport and customs regulations in various countries, glue is not included in the package. We recommend that customers purchase white school glue or alcohol-based glue, both of which are suitable for assembly.

The package doesn’t include batteries. What should I do?

Due to air transport and customs restrictions on shipping batteries that are not pre-installed in the product, batteries are not included in the package. We advise customers to purchase batteries locally, as they are easily available in most stores.

Can I return my product?

We are committed to ensuring that our customers are satisfied with our products. If you need to return an order, we are here to help. Please email us directly at info@booknookworld.com, and we will guide you through the return process.

How can I return my items?

We offer a 30-day risk-free return policy. Please ensure that the returned items are in their original packaging and condition, along with the receipt. If the returned item does not meet these conditions, it may be refused. If you are returning an item because you no longer want it, the return shipping cost will be the buyer's responsibility.

If you receive a damaged or incorrect item, please retain the packaging and contact us immediately at info@booknookworld.com.

For more details on our return policy, please click here.

In what currency can I pay?

Prices on our website are listed in US dollars. If your local currency is different, your credit card company will automatically convert the amount at the current exchange rate when you make the payment.

Other

Feel free to reach out to us via our Contact Us page. We are more than happy to assist you!