Shipping Methods and Rates

Estimated Delivery Times by Destination

These delivery times are estimates and are not guaranteed. Customs inspections, severe weather, public holidays, carrier delays and remote delivery locations may affect the final delivery date.

Pre-Orders and Temporarily Out-of-Stock Items

Pre-order products and items that are temporarily out of stock may require additional preparation time. These items will be dispatched on a rolling basis as inventory becomes available.

• The estimated dispatch date shown on the product page or in your order notification takes priority over our standard processing time.
• If your order contains both in-stock and pre-order or temporarily unavailable items, the products may be shipped separately.
• You will receive a separate shipment confirmation and tracking number for each parcel.
• Shipping items separately will not result in an additional standard shipping charge.

United States Shipping Details

• Selected products are stocked in our U.S. warehouse and normally arrive within 3–7 business days after dispatch.
• If a product is not available at the U.S. warehouse, it may be shipped from one of our international warehouses. International warehouse deliveries normally take 7–12 business days after dispatch.
• Orders containing multiple products may arrive in separate parcels or on different dates.
• Deliveries to Hawaii, Alaska, APO/FPO addresses and certain remote areas may take longer or require an additional remote-area shipping charge.
• Where necessary, remote-area orders may be delivered by DHL, UPS, FedEx or another suitable carrier.

Peak-Season Shipping

During high-volume periods such as Black Friday, Cyber Monday and Christmas, order processing or transit may require an additional 3–4 business days. We recommend ordering early if your purchase is needed for a specific date.

Customs and Restricted Items

International shipping regulations may prevent certain materials from being included in your package. Depending on the destination, items such as glue, batteries, wax or pigment may need to be purchased locally.

If checkout specifically states that duties and taxes are included, no additional import payment should normally be required. Otherwise, local customs duties or taxes may apply according to the destination country’s regulations.

Shipping Carriers

We select the most suitable carrier based on your destination, warehouse location, parcel size and available delivery service. Our shipping partners may include:

• YunExpress
• 4PX Express
• UPS
• DHL
• FedEx
• YANWEN
• Local postal and delivery partners

Order Tracking

After placing your order, you will receive an order confirmation email. Once your parcel has been dispatched, we will send you a shipping confirmation containing your carrier and tracking number.

Tracking information may take 24–72 hours to appear after the parcel has been handed to the carrier. This does not mean that the parcel has stopped moving.

If an order is sent in multiple parcels, each parcel will have its own tracking number.

Delayed or Missing Orders

If your order is delayed beyond the estimated delivery window, please contact us with your order number so we can check the shipment.

If tracking shows “Delivered” but you cannot locate the parcel, please:

• Check around the delivery address and any designated safe location.
• Ask household members, reception staff or nearby neighbors.
• Contact the local carrier for additional delivery details.
• Contact us if the parcel still cannot be located.

Address Accuracy and Unsuccessful Delivery

Customers are responsible for providing a complete and accurate shipping address and for ensuring that the recipient can accept or collect the parcel. If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If delivery is unsuccessful because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to collect the parcel, failure to provide access or another circumstance within the recipient’s control, we will assist with contacting the carrier and, where possible, arranging redelivery or return.

Any address-correction, redelivery, return or reshipping charges arising from these circumstances will be the customer’s responsibility. Where a parcel is lost, destroyed or cannot be recovered as a direct result of such circumstances, we may be unable to provide a complimentary replacement or full refund.

This limitation does not apply where the delivery problem was caused by our error or the carrier’s error, or where a refund, replacement or other remedy is required under applicable consumer law. Nothing in this policy limits your statutory consumer rights.