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Parts Replacement | $20.00 USD | - | - | - | - | - | - | - | - | - | - | Sold Out |
For confirmed replacement requests only
For customers who have already submitted a Replacement Parts Request Form and received confirmation from our team. Please wait for our reply before placing any replacement order.
Orders without a confirmed request on file may be delayed, placed on hold, or refunded.
Our team will tell you which option applies to your case after reviewing your request.
Choose this option if you only need the confirmed replacement part and do not want to purchase anything else. A cost-recovery fee may apply for parts damaged or lost during assembly.
Small replacement parts can be easier to protect when shipped together with another product. For eligible confirmed cases, we can include the replacement part with your product order at no additional parts fee.
To make sure we send the correct part the first time, please follow the steps below.
Tell us your order number, the part needed, and attach clear photos.
We will review your request and reply within 2 business days.
Choose the exact replacement option shown in our email.
Add your original order number and request email in the order notes.
Replacement parts typically arrive within 2–3 weeks after confirmation.
Because replacement parts are often small and lightweight, standalone shipments can be more likely to be delayed, misplaced, or damaged in transit. If you are planning to buy another DIY kit, we recommend adding your confirmed replacement part to the same order.
Add any product from our store to your cart, then follow our confirmation email to include the correct replacement item. Please remember to leave your original order number and request email in the order notes.
Only select one of these options if our team has instructed you to do so.
For confirmed replacement parts that require a cost-recovery fee.
For standalone replacement shipments when shipping cost applies.
For special cases where our team provides a custom amount.
For eligible confirmed parts included with another product order.
If your part was missing, damaged on arrival, or incorrect, and reported within 30 days, your case may qualify for a free replacement.
Cost-recovery fees only help cover the part and shipping cost. We do not profit from replacement part orders.
Please use the same shipping address confirmed in your request, or leave the updated address in the order notes.
No. Please submit the form first and wait for our confirmation. Orders placed without confirmation may be delayed or refunded.
If the issue is reported within 30 days and qualifies under our policy, you may receive a free replacement. Our team will confirm this by email.
Small parts are easier to protect when shipped together with another product. This can also help reduce separate replacement shipping costs.
Replacement parts typically arrive within 2–3 weeks after confirmation. You will receive tracking once the package ships.
Start with the Replacement Parts Request Form so our team can confirm the correct part, replacement option, and checkout instructions.
