Refund Policy
We value your satisfaction and aim to make every purchase a pleasant experience. Please read our refund and return policy below for complete details.
30-Day Return Policy
- Refund requests must be submitted within 30 days of receiving the product(s) from our online store.
- Items must be returned in their original condition, unused, and with all packaging intact.
- A receipt or proof of purchase is required for all returns.
How to Start a Return
- Contact us at info@booknookworld.com to initiate a return.
- If your return is approved, we’ll provide a return shipping label and detailed instructions on how and where to send your package.
- Items returned without prior approval will not be accepted.
- Note: Return shipping costs for personal reasons (e.g., change of mind) are the responsibility of the customer.
For any return inquiries, reach out to us at info@booknookworld.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will assess the issue and work to resolve it promptly.
Exceptions / Non-Returnable Items
- Customized or personalized products are not eligible for refunds.
If you have questions about a specific item, feel free to get in touch with us.
Exchanges
The fastest way to exchange an item is to return the original item (if eligible) and place a new order for the replacement.
Refunds
- Once we receive and inspect your return, we’ll notify you of the refund status.
- Refunds will be made via the original mode of payment where payment was first made.
- The refunded amount will be based on the net price paid for the product(s) as indicated on the receipt. Any coupons or vouchers used in the transaction will be forfeited and are non-refundable.
Refund Processing Time
- Refunds typically take 3–10 business days to process after approval.
- Additional time may be required by your bank to reflect the refund in your account. Contact your bank for details.
Order Changes or Cancellations
To modify or cancel your order, contact us within 24 hours of placing it. Please note that orders already shipped cannot be modified or cancelled.
Thank you for choosing Book Nook World! We’re here to assist with any questions or concerns.